Make the Most of Your Professional Knowledge with a Case Management System
Knowledge Experts Use Case Management Software
The term “knowledge worker” is used to represent workers whose most important objective is the use of top level ‘tacit’ knowledge that is located in people’s brains instead of being typed in
- manuals
- lists
- handbooks
and procedures. Their tasks often comprise intensive intellectual thinking to successfully achieve an aim; the process by which the objective is reached is usually compelled by interactions during the working process and cannot be precisely anticipated or computerised. Software to help these professionals in their working methods has traditionally been tricky to source.
One Third Of UK Workers Now Considered Knowledge Workers
A report by the UK Work Foundation Group, published in 2009, concluded that over the last forty years there has been a steady rise in the number of “knowledge workers” in the UK, and that a third of workers now belongs to this category (comprising lawyers, accountants, educationalists, doctors, welfare workers, executives, fiscal experts, human resources personel, sales and marketing professionals etc.)
Furthermore, 11% of British workers are in the most prestigious knowledge-work category of leaders and innovators.
Adaptive Case Management Systems
Even if some aspects of the work done by knowledge professionals may be automated and helped by very distinct software tools (for example business management planning software), the extended working process (correlating, replying, sharing, discussing, escalating) cannot be totally automated. Modern case management systems have been primarily designed to satisfy the needs of this type of work.
A Definition of Case Management is:
The management of longer-term collaborative processes that demand coordination of intellectual understanding, content, effective written communication, and resources to accomplish an objective. Frequently the route of execution is impossible to pre-define, human wisdom is needed, and the state of the case can be modified by unexpected events. A successful completion depends on extremely modifiable processes, dexterity, case transparency at management level, and visibility of risk.
An outstanding case management system will be a very adaptive tool, that works dynamically with the user. It will not push them into using specific software-led working practices. For an example of this type of software see this case management system company website.

Posted December 31, 2010
Comments(0)